Leveraging a community of practice to address priority concerns in the social sector
Leverage Volunteer Manager community of practice to address priority concerns on the management of volunteers as well as the digital transformation of the industry.
THE CHALLENGE
We previously had the privilege to be selected The Singapore National National Council of Social Service, in partnership with Conjunct Consulting to help build the Singapore Community of Volunteer Managers.
At the end of the program, Volunteer Managers expressed the need to get more support to strategize and leverage their newly formed community of practice to address priority concerns on the management of volunteers as well as the digital transformation of the industry.
THE OUTCOME
100 Volunteer Managers and their Staff Supported
Strengthening of the newly formed Volunteer Manager Community of Practice
Each volunteer organisation prototyped and defined an action plan addressing the recruitment and growth of its volunteer pool as well as the digital transformation of the sector
THE STORY
We know Conjunct Consulting and The Singapore National National Council of Social Service since the early days, when we were working in the first ever Singapore Community of Social Enterprise. We led for them a Community Building and Creative Capabilities building residential program focussing on Volunteer Managers in Singapore.
During the program, and despite the high heterogeneity of sectors and maturity level of the participating organisations, several topics appeared to be shared concerns. And the Volunteer Managers express the need to get more support to strategize and leverage their newly formed community of practice to address these concerns.
2 topics emerged as high priority :
The Volunteers journey : recruitment, matching, retention and exchange of volunteers within an evolving landscape in Singapore
The volunteer management IT system and its evolution by the new Personal Data Protection Act (PDPA) providing a baseline standard of protection for personal data in Singapore.
We led 6 working groups over a period of 3 month, invited legal and technical experts to help us address the concerns and technical challenges faced by the Volunteer Manager, and organised best sharing practices circle, in order for the Volunteer Managers to keep on leading them even after our work together was done.